How to detect the best talents?

Mobalpa, a specialist in home improvement and remodelling, has 240 stores and more than 800 sales designers in France, working in direct contact with customers every day. The sales designer position is an unusual blend of sales and customer relations, which requires real listening and perseverance qualities that are difficult to capture during a recruitment interview, especially by managers for whom recruitment is not the primary function. Mobalpa thus called on PerformanSe to help improve the reliability of its recruitment process and assess the soft skills essential to success in this business.

• Created a reference base of key behavioural skills by first bringing together and facilitating an expert committee (salespeople, managers, management, support functions) which explored the necessary skills and agreed to prioritise them.
• Created a questionnaire to assess the key skills identified upstream.