How to develop Collective Intelligence in the teams?

Christofle was founded in 1830 and has 500 employees specialised in tableware, home decoration, jewellery and accessories and gifts. With more than 900 points of sale worldwide, Christofle earns €80 million in turnover. Although the team was made up of competent and motivated profiles, the Executive Committee realised that the company's results were not equal to the sum of the individualities driving its strategic project. The Executive Committee's 6 members therefore chose to examine their functioning and performance as a team. In order to continue to perform at all operational levels, the company wished to reinforce the collective at the head of the company by calling on the services of PerformanSe.

Team Booster is a tool dedicated to analysing and building your collective performance. Based on the behavioural assessment of a team’s members, Team Booster provides an objective analysis of the team’s strengths and watch points, along with avenues for developing collective performance.

An approach implemented in 3 key stages:

• The 6 Management Committee members assessed individually: an online questionnaire completed in 12 minutes
• Findings reported to the CEO and HRD, to take the diagnosis further and effectively guide the collective development approaches
• Results reported to entire Executive Committee, focused on the team's collective resources and avenues for performance development

Four considerations convinced the HRD and the entire Steering Committee to play the collective analysis game:

• The scientific approach used delivers reliable results, which have gained widespread support
• Stepping back to see how the team works as a whole, this approach does not seek to identify individual responsibilities for team (dys)functioning
• The anonymity of responses at all stages of the process adds to the trust base and makes it possible for everyone to respond unrestrained
• The final feedback is authoritative as it very accurately reflects what the Board of Management has revealed about its practices